ITS Customer Bill of Rights

 

Our Responsibility to You

  • To treat you as our top priority
  • To offer polite, courteous service
  • To be knowledgeable about our products and services
  • To suggest additional products and serves to benefit your individual needs
  • To handle any concern, shortcoming, or serve trouble professionally and in a timely manner
  • To offer accurate and efficient billing and bookkeeping
  • To honor warranties on hardware by replacing, repairing or refunding as necessary
  • To give the highest regard to confidentiality and security to protect your account and personal information
  • Top use your account information soley for business purposes and not release it to outside sources without permission
  • To provide a safe environment to conduct business
  • To present our products and services in a clear manner
  • To make every effort to answer any questions you may have
  • To give good-faith estimates on products and services
 
Our Expectations

 

  • Agree to treat employees of ITS politely and courteously
  • Agree to promptly notify ITS of troubles or defects in services or equipment
  • Agree to maintain a safe environment in and around your home or business for our technicians to provide service
  • Agree to make conscious effort to comply with all aspects of service agreement
  • Agree to keep account in good standing by being financially responsible for service
  • Agree to communicate and conduct business in a non-threatening and non-intrusive manner

 

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