Statement Date - Date when the bill was produced by ITS.Account Number - A personal identification number used when calling customer service.
Due Date - Bill must be paid on or before this date to avoid late fee charges or disconnection of services.
If sending payment through the mail, please allow approximately 3 business days for delivery.
Statement Date - Date when the bill was produced by ITS.Account Number - A personal identification number used when calling customer service.
Due Date - Bill must be paid on or before this date to avoid late fee charges or disconnection of services.
If sending payment through the mail, please allow approximately 3 business days for delivery.
Previous Balance - Charges from the previous billing cycle.Balance Forward - Unpaid balance remaining from the previous bill.
Current Charges - Service and usage charges on the current billing cycle.
Total Current Charges - The total charges from the current billing cycle.
Total Amount Due - The total amount due including current and past due amounts.
Important Information -Information about your account, local events, and ITS services.
Contact Phone Numbers - Use these phone numbers to contact ITS.
ITS offers convenient ways to pay your bill:
In-Person:
We invite you to come into our office to make your payment or use our convenient night-drop box.
By Mail Send your payments to:
ITS Telecommunications Systems, Inc.
Post Office Box 277
Indiantown, FL 34956
At Bank:
You may drop your payment off at the First Bank of Indiantown located at 15588 SW Warfield Boulevard, Indiantown, FL
Auto-Pay Online
Go to My Account and log in to pay your bill online. Don’t have an online account? Click on My Account and sign up today!
General Information:
Bills are mailed on the first of every month and payment is due by the 15 th.
ITS customers are charged for some services such as local telephone service, and Internet access one month in advance. (If you begin service in the middle of a billing cycle, you will be billed for that partial month and the month you pay in advance.) You are billed for long distance after calls are made, with each call itemized on your statement.
Bills not paid by the 15th are considered delinquent and a late fee will be imposed. Late payments may adversely affect your credit rating with ITS Telecommunications Systems, Inc. making an additional deposit necessary or causing service to be disconnected.
Do Not Call
The Federal government created the national registry to make it easier and more efficient for you to stop getting telemarketing calls you don’t want. You can register online at www.donotcall.gov or call toll-free, 1-888-382-1222 (TTY 1-866-290-4236), from the number you wish to register. Registration is free.
Lifeline/ Link-Up
You may be eligible for the Lifeline Assistance Plan if you currently receive the following:
- Aid to Families with Dependent Children (AFDC)
- Food Stamps
- Medicaid
- Supplimental Security Income
- Section 8
- TANF
- LIHEAP
Lifeline is available for one telephone line per household at the pricipal place of residence.
Lifeline is a program that offers assistance to qualified residential telephone subscribers. The purpose is to make telephone service more accessible to customers who otherwise might not be able to afford service.
Qualified residential subscribers wil recieve a federal credit and an ITS credit on their monthly telephone bill.
Link-Up provides qualified subscribers a federal credit of 50% to a maximum of $30.00 for assistance with non-recurring service charges. Proof of eligibility is required. To see if you qualify, please contact us at 772-597-2111 or e-mail csr@itstelecom.net
Slamming is the illegal practice of changing a customer’s long distance service to another carrier without the customer’s consent or knowledge.
Here’s what to do if you’ve been slammed:
Contact the unauthorized carrier to explain that you did not authorize any changes and request to be switched back to your original calling plan. Contact us if we can help.
Demand that any charges for switching be removed from your bill. Under the Federal Communications Commission slamming rules, you are not required to pay for the first 30 days of any service after being slammed. If you have already paid, you can seek a reimbursement by filing a complaint. Contact your state public utility or service commission or the FCC for information on how to request a reimbursement.
The FCC offers guidelines on what to do if you have been slammed and if you have already paid the bill. Log on to the FCC web site at http://www.fcc.gov/slamming
Click Here to eMail Your Questions to ITS
Business Office
15925 S.W. Warfield Boulevard
Post Office Box 277
Indiantown , FL 34956
Phone: (772) 597-2111 Option 1
Toll Free: 1-888-888-6242
Fax: (772) 597-4155
Monday – Friday 8:00 AM – 5:00 PM
Saturday – Sunday Closed
Business Office is closed:
| Saturdays | Sundays |
| New Year’s Day | Veterans’ Day |
| President’s Day | Thanksgiving Day |
| Memorial Day | ½ Day Christmas Eve |
| Christmas Day | Independence Day |
| Labor Day | |
| Should a holiday fall on a Saturday, the preceding Friday will be observed; if a holiday falls on Sunday, the succeeding Monday will be observed. | |
Repair and Maintenance – 24/7
From within ITS Territory dial 611
Outside ITS Territory dial (772) 597-4140
Internet Support – 24/7
(772) 597-7000
1-877-882-TECH (8324)
Telephone Service Numbers
Directory Assistance: Local calls 411
Long Distance: 1 + area code + 555-1212
For Customers with Disabilities
Daytime……………………..611 (Voice)
(772) 597-6600 (TT Only)
After Hours…………………….1-800-982-2891 (TT Only)
To Access Operator Assistance………..1-800-982-2891 (TT Only)