ANTI-SPAM POLICY
ITS Telecommunications Systems, Inc.’s Unsolicited Bulk E-Mail Policy:
ITS Telecommunications Systems, Inc. specifically does not authorize the use of its proprietary computers, servers, routers and computer network (“ITS”) to accept, transmit or distribute unsolicited bulk e-mail sent from the Internet to ITS subscribers (or to others). It is also a violation of ITS policy, and the law, to send or cause to be sent to, or through, the ITS network e-mail that makes use of or contains invalid or forged headers, invalid or non-existent domain names or other means of deceptive addressing. ITS considers such e-mail to be unlawful and a violation of our policy, and any attempt to send or cause such e-mail to be sent to, or through, the ITS network is unauthorized. Moreover, any e-mail relayed from a third party’s mail servers without the permission of that third party, or any e-mail that hides or obscures, or attempts to hide or obscure, the source of an e-mail also constitutes an unauthorized use of the ITS network. E-mail sent or caused to be sent to the ITS network that violates your agreement with ITS is also unauthorized. Nor does ITS authorize the harvesting or collection of screen names from ITS Online service for the purpose of sending unsolicited e-mail. Any such action also constitutes violation of ITS policy.

Limitations on Sending E-Mail ITS reserves the right to investigate and shut down the e-mail account of any Customer who has sent e-mails to more than 50 recipients at any one time. ITS reserves the right to take all legal and technical steps available to prevent unsolicited bulk e-mail or other nauthorized e-mail from entering, utilizing or remaining within the ITS network. Such action may include, without limitation, the use of filters or other network devices, immediate termination of ITS service, and prosecution of offenders through criminal or civil proceedings. Nothing in this policy shall be construed to grant
any right to transmit or send e-mail to, or through, the ITS network, and in no event shall any failure by ITS to enforce this policy constitute a waiver of ITS’ rights. Unauthorized use of the ITS network in connection with the transmission of unsolicited bulk e-mail, including the transmission of counterfeit e-mail, may result in civil and criminal penalties against the sender, including those provided by the Computer Fraud and Abuse Act (18U.S.C.§ 1030 et seq.); and various state laws.

ITS Telecommunications Systems, Inc.
DSL Trouble Isolation and Modem Coverage Plan Terms and Conditions
ITS offers an optional DSL Trouble Isolation and Modem Coverage Plan for 4.95 per month. This plan covers the labor and costs for a technician to make a premise visit, (if needed), to isolate the source of a DSL problem. The plan also covers the costs to repair or replace any ITS provided modem that is found to be defective in material or workmanship and is not covered under a term agreement. Modem repair and replacement coverage does not apply to: a) damage resulting from accidents, acts of God, alteration, misuse, tampering or abuse; b) failure of the customer to properly follow operation instructions provided at the time of installation or at a later date; and c) trouble due to interruption of commercial power or the phone service. ITS reserves the right to
replace any defective modem with a comparable new or refurbished modem at its option.

E-MAIL ALIAS POLICY
ITS Telecommunications Systems, Inc. (ITS) will issue e-mail aliases based upon
availability of the alias requested. If you surrender your alias by changing it, terminating your account, or because your account is terminated for cause, ITS shall not be obligated to reserve that alias for you or to receive or forward e-mails addressed to that alias. This policy may be changed without notice.

E-MAIL POLICY
E-Mail Retention Policy
ITS Telecommunications Systems, Inc. (“ITS”) is committed to providing you with the best e-mail service possible. We are continually striving to improve the reliability, capacity and functionality of our e-mail service. To this end, we will provide each ITSpeed Internet customer with 10 MB of free storage space. Once the storage limit is exceeded, all new e-mails will be blocked until customer initiated maintenance is performed.

Limitation on Sending E-Mail ITS reserves the right to investigate and shut down the e-mail account of a Customer that has sent e-mails to more than fifty (50) recipients at any one time.

ITS PEAK NIGHTS AND WEEKENDS

The ITSpeak Nights and Weekends is an unlimited nationwide nights and weekends calling plan for typical domestic residential voice usage only. If usage under this plan is not consistent with typical Residential Customer usage, at the Company's sole discretion, the Company may offer Customer an alternative plan or suspend, restrict or cancel Customer’s service without prior notice. Calls that are not consistent with typical residential voice use include but are not limited to: use for general business purposes, commercial facsimile, auto-dialing, resale, call centers and telemarketing. Callers must dial 1+ area code + 7-digit telephone number for the call to be included in the ITSpeak Nights and Weekends Plan. This plan is available to customers with one to three telephone lines. All lines added to the plan must be physically located at the same residential address and must bill to the same account. Customer lines associated with educational institutions, (colleges, universities, etc.) are not eligible for this plan.

Unlimited Nights and Weekends plan usage does not include multi-party conference calls, calls to 900 numbers, directory assistance, calling card, operator services, international calling and toll free calling services and such calls are subject to additional charges. Taxes, fees and other charges, including the Universal Service Fund, apply. Long distance services are provided by Arrow Communications, Inc.